FAQs

General Museum Information

TCMU-Greenville's exhibits and programs are designed for children ages 0-12.

We recommend allotting 3 hours if it is your first visit to TCMU-Greenville. With three floors of exhibits, there is plenty to fill your time!

  • Free weekly programming is offered every day except Sunday. TCMU-Greenville offers Story Time & More, Open Art Studios, steamWORKS and Healthy Hustle. To learn more click here
  • The museum also has a small cafe where you can enjoy a snack or meal during your visit.

The museum is regularly open Tuesday-Sunday and operates seven days a week in June and July.  The museum occasionally closes for specific holidays and events, including (but not limited to): Easter, Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Years Day, and for annual Staff Training. Please click here for more information on planning your visit.

Admission

General admission tickets are non-refundable. If your plans change, tickets may be used one year from the purchase date. Tickets are transferable and may be redeemed by someone other than the purchaser. Please note all transferable tickets are subject to museum capacities at time of visit. Only ticketholders for exact day and time, and museum members, are guaranteed entry.

No. All adults must be accompanied by a child. If you would like a guided tour of the museum, please e-mail [email protected] to schedule your visit. All appointments must be made at least 48 hours in advance.

All children must be accompanied by a caregiver ages 16 years or older. For group visits and field trips, no more than 5 children per chaperone will be admitted.

Yes. Admission covers all-day exploration. A sticker will be provided at check-in that will allow you to leave and return during museum hours of the same day.

Museums for All offers $3 admission for visitors who show an EBT or eWIC card. This discount is available for all household members and cannot be used for group visits or field trips. Learn more here. TCMU also offers discounted admission for educators, homeschool teachers, active or retired military and senior citizens.

Infants & Toddlers

Absolutely! If needed, there is unattended stroller parking near Geo’s Golf on the third floor, in front of The Dream Theater on the main museum floor and near the water tables on the first level.

Breast or bottle feeding is welcome anywhere in the building that a caregiver is most comfortable. A private Nursing Nook, with a changing table and sink, is available on the 3rd floor. TCMU provides bottle warmers in the Nursing Nook and Café.

TCMU-Greenville has several exhibits that are toddler friendly! These areas include Grandma Betty’s Farm, Toddler Lily Pond, Prisma Health Children’s Hospital: Your Healthy Body, Publix Market, Construction Zones toddler area.

Food

The Café on the 1st floor houses vending machines that offer a variety of sandwiches, salads, snacks and refreshments. Vending machines accept credit card only. We ask that you please keep all food and drink inside the Café.

Yes! You are welcome to pack your lunch or snacks for the day. We ask that you enjoy all food and drink inside the Café.

Accessibility and Inclusion

  • Yes! Our entire museum is wheelchair accessible. TCMU’s facilities and all exhibits, including the playground, are ADA accessible. Elevators and accessible bathrooms are available on each of the museum’s three floors. The museum’s main entrance is also accessible, but alternate entrance accommodations may be made by calling 864-233-7755 in advance and pressing 1 and then 1 again to speak with a staff member.  
  • Additional resources, including sensory backpacks, are available upon request at admissions.

  • Service animals, animals in training to be service animals or animals involved in museum programs approved by the museum are permitted at TCMU. “Emotional support animals”, “comfort animals”, “companion animals”, and “therapy animals” that are not individually trained to do work or perform tasks for an individual with a disability are not considered service animals under the ADA. 
  • ​The museum is not required to care for, clean up after, or supervise animals, including service animals. 

Algunos materiales y letreros del museo están disponibles en español. ¡Siempre estamos trabajando para agregar más! Empleado de admisiones estará encantado de ayudarle con los materiales traducidos. Si es necesario empleados bilingüe está disponible para ayudar a su familia.

Donations

Yes! Please note, as a non-for-profit organization, The Children’s Museum of the Upstate has a limited number of admission passes to distribute to like-minded organizations. Priority consideration will be given to fundraising efforts.

Please see the field trips page for school field trip scholarship requests. Due to the large amount of requests we receive, please abide by the following limitations in requesting a ticket donation for your organization’s event or auction: 
  • Organizations must have a non-profit status and provide a 501(c)3 Tax ID Number and IRS letter.
  • Organizations must focus on families, children, and/or educational efforts in our region.
  • A request for donation must be submitted at least two (2) months prior to your fundraising event.
  • Only one (1) request will be granted per organization per calendar year.
  • Any donated tickets must be redeemed within six months of event date.
Please submit this form and a TCMU staff member will be in touch.

Still have questions?

Click here to learn more about the museum’s policies.

Contact us at [email protected] with your question!