Careers
ARE YOU…
Enthusiastic about learning?
Looking for a creative work environment?
Eager to inspire children and caregivers?
Interested in joining an organization that serves the community?
A hard-working, positive and compassionate team-player?
WE ARE…
Diverse, fun, and collaborative individuals.
A team with a variety of professional experiences, personal backgrounds, and skillsets.
The 7th largest children’s museum in the nation.
An educational resource for the Upstate and beyond.
Mission-focused and enthusiastic about creating accessible opportunities for all children.
Our Core Values
We WOW our visitors.
We achieve excellence TOGETHER.
We embody a spirit of PHILANTHROPY.
We WONDER.
We BREAK barriers.
We are COMPASSIONATE problem solvers.
The Children’s Museum of the Upstate is seeking talented and dynamic individuals to join our team. TCMU is an equal opportunity employer.
Learn more about our open positions below & apply today!
Major Responsibilities
- Build, lead, and supervise birthday party events at Greenville location
- Liase among guests, internal leadership, and stakeholders to increase birthday party bookings, improve birthday party program offering, and provide excellent experience for all participants
- Collaborate with TCMU-Spartanburg staff to align and implement cohesive birthday party events across both museum locations
- Conserve organizational resources and manage ordering of supplies in a timely manner in tandem with Event Specialist
- Interface with Marketing Manager to provide information for timely marketing and sales strategies
- Support visitor experience and customer service seasonally and/or as needed.
- Oversee earned revenue of $120K+
- Meet budgetary goals for personnel, expenses and inventory up to $48K
Predominant Tasks
- Supervise, train, and schedule hourly party hosts
- Oversee birthday party program procedures and implement efficient processes, including preparation, ordering of catering, add-on activities, set up, and tear down of party rooms
- Strategize and create innovative solutions to improve birthday party offering, including add-ons, or other enhancements and implement in coordination with Event Specialist
- Communicate with birthday party constituents to confirm all party details, ensuring excellent customer service
- Interface with Guest Services Manager, Admissions Staff, Exhibits and Facilities Staff to confirm day-of party check-in procedures and physical resources needed
- Act as a museum ambassador, providing guests with assistance, resolving, escalating, and/or reporting major issues with or through appropriate TCMU leadership; act as escalation point for birthday party staff regarding birthday party issues
Qualifications
- Bachelor’s degree preferred or equivalent experience
- Customer service experience
- Supervisory experience
- Strong organizational acumen
- Able to work 25-28 hours per week within a 9am-5pm workday. Must be able to work Saturday and Sunday from 9am-5pm.
Experience
- Adept at problem solving and versed in using emotional intelligence interacting with colleagues, children, caregivers, and the general public
- 1-3 years’ experience in children’s/family programming, event planning, or related field
Technical Skills
- Proficient in Microsoft Office Suite
- Ability to learn and train others on POS software managing various TCMU systems
Personal Attributes
- Ability to multi-task, think critically, exercise good judgement, and drive process improvements.
- Strong written and verbal communication skills
- Great interpersonal skills dealing with guest, customers and internal teams
- Organized and efficient in creating and managing processes
- Team player, high energy and ethics, able to flourish in fast paced environment with confidence.
Please send cover letter and resume to [email protected]
Full-time, exempt position, Sunday- Thursday
Greenville Museum location
Experienced position, 3-5 years in a customer service field with supervisory experience
$37,000-42,000
The Children’s Museum of the Upstate is seeking a Front of House Specialist to assist in supporting the mission to ignite a community of compassionate problem solvers through intentional and inclusive play. Serving over 250,000 visitors a year, TCMU has locations in Greenville and Spartanburg, houses hands-on exhibits supporting learning through play, and provides robust programming and outreach opportunities to the Upstate SC community.
Major Responsibilities
- Manage day- to day front of house operations to ensure an excellent museum experience and act as Manager on Duty.
- Supervise onsite staff that interface with the visitor.
- Identify and address problems and opportunities affecting the museum experience. Work as a critical member of guest services team to position new opportunities to senior leadership for consideration.
- Deliver collaborative and innovative solutions that result in extraordinary customer service and cross-functional team facilitation to wow TCMU visitors.
Predominant Tasks
- Lead team members by exemplifying TCMU’s core values, encouraging them to own and improve the museum experience, while holding them accountable to standards of service.
- Oversee POS systems, store, membership, ticket sales, daily revenues, and cash deposits.
- Act as an escalation point for customer needs, complaints, praise, safety incidents, or personnel issues.
- Observe museum operations included admissions, retail, programming, exhibitions, facilities, and events regularly to ensure excellent guest experience and make immediate adjustments as needed.
- Contributes to strategic decisions affecting museum operations within the areas of staffing, materials, content, guest flow, and sales.
- Maintains understanding and working knowledge or TCMU’s point of sale systems and guest services procedures and supports implementation of new or altered processes affecting the museum experience.
- Assists with pulling and updating TCMU visitor data for the organization.
Qualifications
- Able to work a Sunday-Thursday schedule.
- Some evening work required.
- Adapt at problem solving and versed in emotional intelligence interacting with colleagues, caregivers, children, and the general public.
- Bachelor’s degree or equivalent experience.
Experience
- 3-5 years experience in customer service field or related field involving such interaction.
- 3-5 years experience in a supervisory role.
- Depth of knowledge about museums or hospitality field helpful.
Technical Skills
- Proficient in Microsoft Office Suite
- Ability to master and train others on proprietary software managing various TCMU systems.
Personal Attributes
- Great interpersonal skills dealing with internal teams, guest, vendors, stakeholders.
- Ability to multi-task, think critically, exercise good judgement, and drive process improvements.
- Curious and innovative in supporting objectives and efficient workflow.
- Strong communication skills, able to articulate needs and direct staff.
- Team player, high energy and ethics, able to flourish in fast paced environment with confidence.
TCMU offers medical, vision, dental, 401k, disability, and life benefits. Come join our team today!
Please send cover letter and resume to [email protected]
The TCMU Internship Program seeks to recruit, train, and retain committed interns who bring a variety of knowledge, life experiences, and skills to The Children’s Museum of the Upstate in order to better meet the needs of the visitors TCMU serves. Internship opportunities exist throughout the organization, from exhibit maintenance to event planning to host a wide variety of individuals.
Current openings include:
- Brand & Marketing Intern
- Facilities & Exhibits Intern
- Volunteer & Community Engagement Intern
- Development Intern
Internship seasons run from August-December/January-May/May-August unless otherwise agreed upon by TCMU on a case-by-case basis. Openings for internships vary by season. Please complete this application and send to [email protected] to be considered for an internship position at TCMU.
Chosen applicants are subject to a reference check and background check.
Programs Associate
Part-time: 20-25 hours per week, must be available Saturdays (Non-negotiable)
Greenville Museum location
Entry level, 1-3 years’ experience
The Children’s Museum of the Upstate is looking for an engaged and creative candidate for the Programs Associate position. The Programs Associate delivers programs to our visitors, ensuring a high quality and engaging experience. TCMU is one of the nation’s largest children’s museums and serves 250,000+ visitors per year through hands-on exhibits and interactive programming.
The Programs Associate should love interacting with people, especially children, but also their caregivers. Some experience in customer service is preferred, and strong communication skills are a must. The ideal candidate will be able to multi-task and have great interpersonal skills, able to represent TCMU and wow our visitors.
Job Responsibilities:
- Organize, prepare, and facilitate Public Programming while providing a high quality, engaging experience for our visitors.
- Provide support to the Programs Department by planning, preparing, and facilitating supplemental programs for fundraisers, field trips, camps, and other special events.
- Maintain museum exhibits, program spaces, and storage areas with a high standard of cleanliness.
- Deliver collaborative and innovative solutions that result in extraordinary customer service and cross-functional team facilitation to meet/exceed expectations of TCMU visitors – at both locations.
Predominant Tasks:
- Prepare and store necessary materials needed to facilitate public programs offerings.
- Facilitate public programs during typical business hours in addition to special events.
- Regularly tidy museum exhibits and programs spaces, as well as support the department with special projects as needed.
Ideal Experience & Skill Set:
- Minimum of one year experience in customer service or related field involving such interactions
- Strong organization and technology skills
- High school diploma preferred but not required, additional educational or empirical experiences helpful
- Adept at problem solving and versed in using emotional intelligence interacting with colleagues, children and the general public
- Project Management, Office 365 applications, basic math
- Ability to multi-task, think critically, and drive process and operational improvements
- Great interpersonal skills dealing with internal teams, children, families, community members
- Strong communication skills, written and verbal
- Strong organization skills and eye for process flow
- Team player, high energy and ethics, able to flourish in fast paced environment with confidence
Schedule Availability:
- 20-25 hours per week, must be able to work Saturdays
- Position is primarily afternoons during any weekdays worked, and 9-5 each Saturday (may be subject to change depending on need)
Interested candidates should email a cover letter and resume to [email protected]
Outreach Associate
Part-time: typically 10 or less hours per week; primarily scheduled on weekends, with some weekday evenings
Greenville Museum location with ability to travel throughout Upstate
Entry level position
The Children’s Museum of the Upstate is looking for a team player to fill the role of Outreach Associate. The Outreach Associate represents TCMU at TCMU On the Go and Outreach events throughout the Upstate community. TCMU is one of the nation’s largest children’s museums and serves 250,000+ visitors per year through hands-on exhibits and interactive programming.
The Outreach Associate should have a friendly demeaner, with some customer service experience. They will frequently be dealing with the public and interacting with both children and adults. The ideal candidate will be a team player with high energy. Job assignments will be primarily offsite at outreach events. Reliable transportation to and from events will be necessary.
Job Responsibilities:
- Handle outreach programs tasks and serve as support to the Programs team
- Work actively at Outreach events to facilitate curriculum and create an engaging experience
- Assist with other TCMU programming as needed, and maintain inventory log
- Deliver collaborative and innovative solutions that result in extraordinary customer service and cross-functional team facilitation to meet/exceed expectations of TCMU visitors – at both locations and in the community
Predominant Tasks:
- Assist with any prep needed to facilitate outreach offerings
- Act as ambassador for the museum while at programs, providing guests with required assistance and escalating concerns to manage customer expectations
- Assist museum staff with all other needs of the programming department such as planning, prep and facilitation as required
Ideal Experience & Skill Set:
- Entry level position open to all skill levels
- Customer service experience and/or experience working with children helpful
- Strong organization skills and well versed in technology
- Able to problem solve
- Strong communication skills both verbal and written
Schedule Availability:
- Able to work a flexible schedule
- Shifts primarily on weekends and some weekday evenings
Interested candidates should email a completed employee application along with their resume and cover letter to [email protected].
