MUSEUM POLICIES
Admission Policy:
- TCMU-Greenville’s exhibits and programs are designed for children ages 0-12.
- TCMU-Spartanburg’s exhibits and programs are designed for children ages 0-6.
- All children must be accompanied by an adult. Adults are considered individuals ages 16 and older with a valid driver’s license.
- TCMU does not provide childcare or play supervision. In the event a child is dropped off without an adult, one attempt will be made to contact the parent/guardian assuming contact information is available. If the parent/guardian cannot be reached, museum staff will call the police.
- All adults must be accompanied by a child.
- Adults unaccompanied by a child must make an appointment with museum staff at least 48 hours in advance of their intended visit.
- Therapists and early interventionists who visit TCMU in a professional capacity may receive complimentary admission to the museum. The therapist or early interventionist must be accompanied by a paying child and the child’s caregiver, or a valid TCMU member child and caregiver. Therapists must provide proof of licensure. Early interventionists must present a business card or alternate proof of employment, such as company apparel.
- The museum prohibits visitors from carrying firearms or other weapons in museum spaces. The only exception to this policy is uniformed law enforcement officers. Weapons are never allowed on exhibit equipment.
- Smoking, alcohol use, or being under the influence of any legal or illegal substance is prohibited.
- The museum is not responsible for the safety of your children. The museum asks that all caregivers follow Geo’s Golden Rules while enjoying the museum: Responsible and Respectful Play and Be Kind to the Museum and Each other.
Right to Refuse Service Policy:
In order to maintain a high standard of service and safety for visitors, employees and volunteers, the museum reserves the right to refuse or discontinue service to any visitor. Any museum employee can exercise the right to refuse service to any visitor. Visitors in violation of any museum policy will be asked by museum staff to leave the premises.
COVID-19 Policy:
Face coverings are optional for museum entry. Per CDC guidelines, it is strongly recommended that guests wear masks when Covid-19 community levels are high regardless of vaccination status. Anyone with symptoms, a positive test, or exposure to someone with COVID-19 should wear a mask regardless of community levels.
Photography Policy:
The museum reserves the right to photograph or video visitors during regular, open hours for internal or commercial use in print or electronically to promote the services and offerings of the museum. If you prefer your party to not be photographed it is your responsibility to inform museum staff upon arrival.
Food & Beverage Policy:
- At TCMU-Greenville, food and beverages are only permitted in the TCMU Café.
- At TCMU-Spartanburg, food and beverages are not permitted in any museum space.
Sick Policy:
- Guests should not enter the building while ill. Guests should be fever free for 24 hours without medication before coming to play at the museum. If you’re too sick to go to work or school, you’re too sick to come to the museum.
- If a guest vomits while on their visit, they need to notify museum staff immediately, and should then leave the museum.
Breastfeeding Policy:
TCMU provides a supportive environment to enable visitors and employees to breastfeed. TCMU welcomes mothers to feed where they are comfortable but does provide a private nursing nook on the 3rd floor (GVL) and bottom floor (SPG). Bottle warmers are included in each nursing nook, as well as GVL’s café. Discrimination and harassment of breastfeeding mothers in any form is unacceptable and will not be tolerated.
Service Animals:
- No animals may be brought onto Museum property, indoor or outdoor, with the exception of (1) service animals or animals in training to be service animals; and (2) animals involved in museum programs if approved in advance by the museum. “Emotional support animals”, “comfort animals”, “companion animals”, and “therapy animals” that are not individually trained to do work or perform tasks for an individual with a disability are not considered service animals under the ADA.
- The museum is not required to care for, clean up after, or supervise animals, including service animals.
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