Guest Services Associate
Part-time, Non-Exempt
Greenville Museum location
Weekday availability required
$10-12/hr

The Children’s Museum of the Upstate is seeking a Guest Services Associate to assist in supporting the mission to ignite a community of compassionate problem solvers through intentional and inclusive play. Serving over 250,000 visitors a year, TCMU has locations in Greenville and Spartanburg, houses hands-on exhibits supporting learning through play, and provides robust programming and outreach opportunities to the Upstate SC community.

Major Responsibilities

• Handle daily admissions, ticketing and in-house membership purchases
• Provide inviting, upbeat welcome and experience to incoming guests and groups
• Cover retail store register and accurate, well-completed sales
• Support Guest Services team with inventory upkeep and physical organizational layout

Predominant Tasks

• Work daily Admissions operations and retail store using various computer systems, answering phones and inquires while creating a positive, memorable experience for guests
• Act as ambassadors for the museum, providing guests with required assistance and escalating concerns to manage customer expectations
• Assist museum staff with retail store: 1. Sales 2. Inventory put away 3. Accurate inventory counts, upkeep, and placement 4. Sales reporting to provide analytics, increase sales, and support the visitor experience
• Assist the Guest Services and Marketing teams as needed

Qualifications

• Minimum one year of experience in customer services or related field involving such interactions
• Flexible Schedule, including evening and weekend hours
• Strong organizational and technological skills

Experience

• High school diploma. Additional educational or empirical experiences helpful
• Adept at problem solving and versed in using emotional intelligence interacting with colleagues, children and the general public 

Technical Skills

• Project managements, Office 365, Basic math skills

Personal Attributes

• Great interpersonal skills dealing with internal teams, children, families and community members
• Team player, high energy and ethical, able to flourish in a fast paced environment with confidence
• Ability to multi-task, think critically, and drive process and operational improvements
• Strong communication skills, written and verbal
• Strong organization skills and eye for process flow

Please send cover letter and resume to careers@tcmupstate.org